1win Online — Privacy Policy

1win online (https://1winonline.ws) is an international-standard online betting platform operating under a Curaçao eGaming license. We believe every user's privacy is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy ("Policy") explains how 1win online How your personal data is collected, why it is collected, how it is used, and how it is kept secure. This policy applies to our website, mobile application, and all related services.

By using our platform, you confirm that you have read and understood this Privacy Policy. If you have any questions about your data, feel free to contact us at any time.

1win online Collects various types of information, divided into two main categories — what you provide directly and what is collected automatically:

What you provide directly:

• Identity Information: Full name, date of birth, gender, nationality.
• Contact Information: Email address, mobile number, current address.
• KYC Documents: Copy of National ID, passport, or driving license.
• Financial information: Payment method details (bKash, Nagad, Rocket numbers, etc.).
• Account information: Username, password (stored in encrypted form).

Automatically Collected Data:

• Device information: Device type, operating system, and browser version.
• Log data: IP address, access times, and pages visited.
• Usage information: Betting history, preferred games, and session duration.
• Location data: Approximate geographic location (IP-based).

1win online User data is collected through various methods. Each approach is fully transparent and conducted with your knowledge:

• Registration Form: Information you provide when creating your account.
• KYC process: Documents uploaded for identity verification.
• Deposits & withdrawals: Payment information provided during financial transactions.
• Cookies & Tracking: Automatically collected while browsing the website.
• Customer Support: What you share with us when you contact our team.
• Third-party verification: Information received from KYC verification agencies.

Data collected 1win online Used only for the specific purposes listed below. No data is used beyond those purposes:

Your consent is obtained for marketing and promotional emails. You may unsubscribe from promotional emails at any time, though essential account notifications cannot be turned off.

1win online Your personal information is never sold. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment processors: Necessary financial data is shared with payment gateways to process deposits and withdrawals.
• KYC verification agencies: Documents are shared with licensed KYC partners for identity verification purposes.
• Regulatory authority: Information may be disclosed under the order of Curaçao eGaming or other competent legal authorities.
• Technology service providers: Limited data is shared for hosting, analytics, and technical support purposes.
• Fraud prevention: Information may be shared with law enforcement authorities in cases of suspected money laundering or fraud.

All third-party partners operate under strict confidentiality agreements and are prohibited from using any received data for purposes other than those specified.

Keeping your personal data secure 1win online Industry-leading security measures are in place. Our security framework is regularly audited by independent third parties.

• 256-bit SSL/TLS encryption: All data transfers occur over encrypted channels.
• Database encryption: Stored data is kept in encrypted format.
• Two-factor authentication (2FA): An extra layer of protection for account access.
• Firewall & DDoS protection: Protecting servers from cyberattacks.
• Regular security audits: Regular audits conducted by independent experts.
• Staff Training: All staff receive regular data protection training.
• Access control: Only authorized personnel have access to specific data.

1win online This website uses cookies — small text files stored in your browser that help improve your browsing experience.

We use the following types of cookies:

• Essential cookies: Stores login sessions, security tokens, and language preferences. These cannot be disabled as they are essential for the platform to function properly.
• Analytics Cookies: Helps us understand which pages are most visited and where users encounter issues. These can be disabled.
• Functional Cookies: Remembers your preferences such as language and theme. Disabling these means you will need to reapply your settings each visit.
• Marketing cookies: Used to show you relevant ads based on your interests. You can turn these off entirely if you prefer.

Cookies can be managed at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

1win online Your data is retained only for as long as necessary. Any data no longer needed is securely deleted.

Once the designated retention period expires, data is automatically deleted through secure methods. In cases involving legal disputes or investigations, relevant data may be retained for an extended period.

Under GDPR and international data protection laws, you have several important rights over your own data. 1win online Fully respects these rights:

1win online Strictly not intended for users under 18. We do not knowingly collect personal data from minors.

Age verification is carried out during registration. KYC verification ensures that every user is 18 years of age or older.

If we become aware that a minor has registered on our platform, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using our platform, please notify us at support@1winonline.ws.

1win online This Privacy Policy may be updated from time to time. Changes may occur for various reasons — new legal requirements, new platform features, or service improvements.

• For significant changes, you will be notified in advance by email.
• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you have the right to close your account.

The most current version is always available on this page. Checking back regularly will keep you informed about how we handle your information.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@1winonline.ws
• Live chat: 24/7 live chat directly within the platform.
• Response Time: Usually within 24–48 hours.
• Data Rights Request: Requests are processed within 30 days.

Our support team can communicate directly in Bengali and is specially trained to assist users in Bangladesh. Feel free to raise any data protection concerns — we are always here to help.